Refund Policy
This Refund Policy explains how refunds and cancellations work for MagicTalk subscriptions. Payments are processed by Paddle, which acts as the Merchant of Record, and refunds are issued through Paddle.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on your first subscription payment. If you are not satisfied within 14 days of your initial purchase, you may request a full refund of that payment by contacting us. This applies to first-time subscriptions only.
2. Subscription Cancellation
You can cancel your subscription at any time. When you cancel:
- Your subscription will not renew for the next billing period.
- You retain access to the Service until the end of the current paid period.
- We do not provide prorated refunds for the unused portion of a billing period, except as required by applicable law or under the 14-day guarantee above.
3. Renewal Charges
Subscriptions renew automatically. Renewal charges are generally non-refundable once the new billing period has started, unless required by applicable law. To avoid a renewal charge, cancel before your renewal date.
4. How to Request a Refund
To request a refund or cancel your subscription, contact us at [email protected] with your account email and the reason for your request. We will respond promptly and, where a refund is approved, it will be processed through Paddle to your original payment method.
5. Processing Time
Approved refunds are processed by Paddle. Depending on your payment method and bank, it may take several business days for the refunded amount to appear on your statement.
6. Exceptions
Custom enterprise agreements, annual contracts, and on-premise deployments may have separate refund terms specified in their respective agreements. In case of conflict, the terms of the signed agreement prevail.
7. Questions
If you have any questions about this Refund Policy or need help with a cancellation, please reach out to us. We are happy to help.
Questions about this policy? Contact us at [email protected].