Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: name, email address, company name, and login credentials.
• Billing information: processed by our payment provider Paddle. We do not store full payment card details on our servers.
• Usage data: how you interact with the Service, including log data, device information, and feature usage.
• Customer Data: content you and your end-users submit through the Service in the course of customer support interactions.

2. How We Use Information

We use personal information to:

• Provide, operate, and maintain the Service.
• Process subscriptions and payments.
• Communicate with you about your account, updates, and support.
• Improve and develop the Service, including its AI features.
• Comply with legal obligations and protect against fraud or misuse.

3. Legal Bases for Processing

Where applicable law requires, we process personal data on the basis of contract performance (to provide the Service), legitimate interests (to improve and secure the Service), consent (where requested), and compliance with legal obligations.

4. Sharing of Information

We do not sell personal information. We share information only with:

• Payment processing: Paddle, acting as Merchant of Record, to handle transactions and tax compliance.
• Service providers: infrastructure and tooling vendors that help us operate the Service, under appropriate confidentiality obligations.
• Legal requirements: when required by law or to protect our rights and the safety of others.

5. Data Security

We apply technical and organizational measures to protect personal information, including encryption of sensitive data and access controls. For customer support data, MagicTalk includes features such as PII masking and encrypted storage. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data as described below.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to data portability. To exercise these rights, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

8. International Transfers

We are based in the Republic of Korea, and your information may be processed there or in other countries where our service providers operate. Where required, we use appropriate safeguards for international data transfers.

9. Cookies

Our website uses cookies and similar technologies to remember preferences (such as language) and to understand how the site is used. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice through the Service or by email.

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